Frequently Asked Questions
❓ Frequently Asked Questions
Jump to: BREXIT · TAX & VAT · Orders & Payments · Delivery & Shipping · Customs & Duties · Returns & Refunds · Product Info · Order Issues
🇬🇧 BREXIT UPDATE – Windsor Framework
📍 We are based in Northern Ireland. Under the Windsor Framework:
- ✅ No new checks on goods between NI and ROI
- ✅ NI remains in the EU’s single market for goods
- ✅ Goods flow between NI, ROI, and the EU without customs checks or tariffs
💸 TAX & VAT
Why do you charge VAT?
VAT is required by law in the UK and EU. We collect it on products and shipping services.
Why are some prices shown without VAT?
We ship internationally. Customers outside the UK/EU don’t pay UK VAT, but may be subject to import taxes.
Can I buy VAT-free with a VAT number?
- EU Customers: Yes, if a valid VAT number and matching delivery address are provided before purchase.
- UK Customers: VAT must be paid, but can be reclaimed using the invoice provided.
🛒 Orders & Payments
How can I pay?
We accept:
- PayPal
- Klarna
- Credit/Debit Cards
☎️ Phone payments are limited due to security
Do you offer 0% finance?
We do not offer direct finance, but we accept:
- PayPal Credit
- Klarna Pay in 3
Can I view prices in my local currency?
Yes! Use our currency selector on-site. Prices will auto-convert based on exchange rates.
💳 Payment options & restrictions (click to expand)
💳 Card: Pay in your local currency.
💰 PayPal: Only accepted in GBP — use a card to pay in your own currency.
🚚 Delivery & Shipping
How long does delivery take?
Check our Shipping Information page for full details.
Do you ship internationally?
Yes, we ship worldwide. Contact us if you’re unsure about your location.
Remote areas:
Some areas (e.g., Scottish Highlands) may incur extra charges — we’ll notify you if applicable.
Can I collect in-store?
Yes — please call ahead to confirm stock.
🛃 Customs & Duties
Will I have to pay customs charges?
If you're outside the UK/EU, import taxes may apply. Contact your local customs office for more info.
📦 Unpaid import duties may result in abandoned parcels — TMC Motorsport is not liable.
🔁 Returns & Refunds
How do I return an item?
- Request a return form at info@tmcmotorsport.com
- Send your item (in original packaging) to:
TMC Motorsport
Unit 8, 766 Upper Newtownards Road
BT16 1TQ, Northern Ireland, UK
How long do refunds take?
Approved refunds are processed within 3–5 working days.
Tuning product returns:
Return within 30 days if unused and in original condition (include all packaging).
Special order items:
Non-returnable unless faulty.
ℹ️ Full Returns Policy (click to expand)
See our complete Returns & Refunds page for eligibility, restocking fees, shipping costs and more.
🔧 Product Information
Will this fit my vehicle?
Send us your vehicle chassis number and we’ll check compatibility.
Is this item in stock?
We aim to keep stock accurate — contact us to confirm availability before ordering.
📦 Order Issues
Didn’t receive your order confirmation?
Check your junk/spam folder and add info@tmcmotorsport.com to your safe senders list.
Need to amend or cancel an order?
Contact us ASAP via:
📞 0333 335 5119
📧 info@tmcmotorsport.com
⚠️ Orders already dispatched can’t be changed or cancelled.
Last updated: 21 August 2025
